Regulatory documents reveal that mistakes took place during several live dealer sessions hosted from Atlantic City casinos.
One of the earliest issues dates back to June 15, 2021, during a blackjack game at Hard Rock Hotel & Casino Atlantic City. In that case, the dealer neglected to deal a card to his own hand while distributing cards to the four player spots at the table. He then proceeded with a second round of dealing before realizing the mistake. Staff attempted to fix the problem by moving cards back one position, but state rules required a different correction method. The dealer involved later received written disciplinary action.
Another notable violation occurred on January 6, 2023, again during a blackjack session at Hard Rock. This time, the table layout displayed incorrect rules. Players were shown signage stating, “Dealer must stand on 17 and must draw on 16,” when the correct rule should have read, “Dealer must hit soft 17.” For 26 hours, dealers followed the displayed instruction, creating hands inconsistent with official blackjack rules. Despite the misrepresentation, Evolution employees tied to this error were not disciplined.
Roulette games also came under scrutiny. On March 23, 2023, dealers had to re-spin the ball multiple times because it was not completing the state-mandated minimum of four revolutions before dropping into a slot. Five dealers interviewed by investigators admitted they did not know the rule required four full rotations. None of those dealers faced disciplinary measures.
A fourth case emerged on September 19, 2023, during a blackjack session at Ocean Casino Resort. Two card decks were discovered to be missing a total of five cards. The error went unnoticed for 16 hours and 20 minutes, during which 438 rounds of blackjack were played. Similar to other incidents, the dealers were not disciplined.
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