April 2020 - We do not recommend the PH Group and we feel it is in the players best interest to place a warning for their brands. Please note that we cannot assist with any player cashout complaints or queries regarding this group. We did encourage them to get a representative on board so they could directly address existing and future complaints and as another option we offered to post official statements regarding complaints on their behalf to keep members updated. They will only assist us in mediating complaints if we sign an NDA agreement which we declined signing due to its restrictive nature. There have been several complaints posted from our members, please review our complaints section to investigate further.
The whole reason why live dealer games are so popular is that they give one quite personalized experience. Led by the idea to provide “even more memorable experience” and offer players something new and refreshing, PH casino came up with sexy live dealers.
As one can easily assume from the site’s name, nudity is their trademark, and it is seen in all sections out there. Webcam poker, porn slots, and plenty of other adult-related content are just some of the things featured in this hot hub.
Some would call it the most perfect casino one could ever imagine…
…and the others would take that explicitness with a grain of salt. So, what happened with this brand, how come it didn’t become a synonym for the hottest gambling experience?
It turned out that all that transparently revealed nudity was a mask for some shady operations. Numerous delayed payments, unresponsive customer support, impolite communication with both punters and business partners are just some of the reasons this venue fell into disgrace.
Yes, they do have sexy superstars…
…as live dealers, supplied by some of the greatest studios such as Ezugi, and other games delivered from Evoplay Entertainment, Betsoft, Red Tiger, and many more. But what they don’t have is respect for players and basic communication skills. And in an industry like this one, such failures are not to be forgiven easily.
Stay tuned to find out more!
Could This Brand Be Trusted?
When visiting a website like this, we know that the last thing to come to one’s mind is reading Terms and Conditions. Well, take our advice and let that be the FIRST thing you do when you enter a digital entertainment establishment, as it can be of help when evaluating whether to deposit money or not.
Those numerous issues with punters…
…are undoubtedly the main reason why this brand shouldn’t deserve anyone’s attention or money. But the list of reasons why one shouldn’t trust them doesn’t end with these.
While exploring their Terms, we concluded that this document reveals only fragments of information, without giving any specific and precise details on some of the most crucial segments. It’s nothing but a huge block of non-informative text.
To make the entire situation even worse…
…they declared that they have the right not to open an account for any player, without being obliged to provide a reason. On top of that, they reserve the right to “refuse/reject and suspend and/or terminate without prior notification the Account of any Player who is suspected of cheating, hacking, attacking, manipulating or damaging the Operator’s normal gaming operations (including the Service).”
It makes one wonder what can a player do if he/she suspects the venue of “cheating, hacking…”. Contact the support agents? Perhaps, but in this hub, one would get either impolite or no answer at all.
…“The Player will indemnify the Operator for all losses and damages suffered by the Operator as a result of wrongdoings and/or fraud committed by the Player or group of Players…”. And, to make this statement even more ironic, it’s the casino that defines what is a fraud or wrongdoing.
Last, but not the least important- license. Yes, they do have one, no problems with that, and it was valid when we checked it. But, it’s Curacao certificate, and it’s become more or less common for establishments approved by this licensor to be engaged in some poor and unethical business practices.
Complaints and Issues
Forums are extremely popular in the entertainment industry, as they give an excellent insight into how things stand in one venue. We always encourage punters to share both positive and negative impressions so that others could learn more based on the valuable first-hand experience.
As for this brand…
…LCB’s forum is literally crowded with negative experiences mostly related to delayed processing of withdrawals. The communication with the venue’s support agents wasn’t smooth, and even though there were some positive outcomes, the unresolved cases significantly outnumber them.
Instead of trying to complete the process within the timeframe they gave, they prolonged the cashouts, and in some situations, and at their own discretion, divided the amounts into installments although the requested sum was not too high.
They even referred to customers as “scammers”…
…and frequently failed to respond to e-mails at all. When we say “failed to respond”, we mean both to players and LCB’s support team. You see, in a situation like this, support agents try to mediate and find some solution to the problem.
The ultimate goal is to assist the punter to obtain his/her rightfully scored winnings, but when the other side (in this case, PH casino) doesn’t want to cooperate, the case is deemed “unresolved”. In situations like this, punters are always advised to file a complaint to the regulator in charge.
These several examples…
…should be more than enough to illustrate the reputation of this brand. Or perhaps we could say-the the absence of it
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Why Should Players Avoid PH Casino?
If you want the shortest answer to this one- PH Casino should be avoided by all means because it utterly disrespects both players and its business partners.
There’s no doubt that the idea of matching this specific aesthetic with online releases could have been a great one. Particularly when it comes to live dealer games, as it would result in a uniquely pleasurable experience.
…the team running this company seems not to have seen the full potential, and what’s even worse, they took an entirely different path. The one that leads directly to the warning list.
Delayed withdrawals, unresponsive and impolite customer service, are just some of the major reasons why this establishment shouldn’t be among the ones worth visiting. Until they decide to change this strategy and start acting professionally, there’s no other but to keep them on the list of rogue casinos.
…a parlor is always given a chance to turn over a new list and make up for those wrongdoings. However, at the moment this one doesn’t seem to be interested in doing so, therefore- we don’t recommend it!