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Playtech Enters Partnership with IDVerse

Posted on September 20, 2023 | 5:40 am

Playtech, one of the world’s largest suppliers of slot games and live dealer games for online casinos, has entered a partnership with IDVerse, a world-leading digital ID verification company that was previously known as OCR Labs Global).

The purpose of this partnership for Playtech is to improve the player onboarding and verification process and IDVerse promises a fully automated procedure thanks to the advanced technology it employs.

This partnership will allow Playtech to offer its online casino operator partners integrated access to a software solution that can remotely onboard players anywhere in the whole world.

Casino and sportsbook operator partners will also be able to implement the Zero Bias AI technology, a trademark of IDVerse, which enables them to scale player onboarding while minimizing the risk of fraud.

In fact, operators can verify new players from anywhere, even from a smartphone, without any intervention from a human agent. That simplified process reduces drop-off and delivers near-instant results.

The fully automated solution provided by IDVerse can verify new players within just a few seconds using just their face and smartphone. The service is available in over 220 countries and territories and can work with 16,000 different types of documents, all without human intervention.

The technology developed by IDVerse employs generative AI to train its deep neural network systems to protect against discrimination based on gender, age or race. Independent lab testing of this technology has recorded 99.99 percent accuracy.

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Streamlining Operational Processes

Speaking about the partnership with Playtech, Fiona Davies, Head of Gaming at IDVerse, explained that the live dealer games provider will become able to utilize an ID verification solution that eliminates the need for manual verification of ID documents.

This will “streamline operational processes” for Playtech’s partners, but “also enhance onboarding speed significantly,” Fiona Davies added. The IDVerse executive also pointed out that the solution provided by the company fully automates the verification process, allowing operators to forget all about slow and costly manual document reviews.

“Our document ID coverage is the most robust on the market today,” Davies added, underlining that the company’s proprietary technology allows its customers to expand into growing markets without needing to look for the services of different IDV providers.

The technology provided by IDVerse has been successfully tested by iBeta and BixeLab, both NIST-accredited labs, against recognized biometric international standards like TDIF, SOC 2 and ISO 27001 and Presentation Attack Detection.


“Playtech and IDVerse Partner to Scale Global Player Onboarding“,, September 14, 2023.

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