The UK regulator noted the guidance is “a living document” that must be changed over time. Following the consultation, the body will be specifically interested to hear about good practice in enacting the requirements, “based on the lessons learned by operators” from April to September, as well as to hear about “any implications arising out of recent research, evidence, and casework.”
The consultation will likely be organized in late September and will take six weeks. All opinions after these six weeks will be detailly considered before an official decision regarding the contents of the guidance.
After consultation, the Commission also intends is to publish the guidance on the requirements this December 2022 which will come into force about two months after official publication. This will allow the industry to consider the guidance before it becomes the rule. In addition, Commission intends to bring the other requirements of SR Code 3.4.3 and further guidance into effect on February 12, 2023.
Meanwhile, the UK Gambling Commission continues to punish operators for their malpractice. It ordered Entain to cover £17 million for social responsibility and anti-money laundering breaches at its online and land-based venues.
Source:
“UK Gambling Commission Amends Requirements of Social Responsibility Code on Customer Interactions” . europeangaming.eu, September 6, 2022.
