The bank says it has already asked the customers what they think about the proposed ban, and that 87% of them supported it. The company insists that it respects the customers’ freedom to spend their money as they please but defend their intention of depriving the gambling industry of funds.
On the other hand, Jeff Rogut, Chief Executive of the Australasian Association of Convenience Stores, says that the bank should not be controlling how its customers behave. “I don't think the companies that are offering the service should decide where consumers are spending their money,” he said.
Peter Kurti, Director at The Centre for Independent Studies, added: “It’s odd that a bank wants to dictate such moral decisions. What's next? If you go to Dan Murphys or McDonalds and make four trips in a week is the bank going to say "no it's bad for you"?”
Bank Australia is not the first credit institution in the country to impose restrictions on gamblers, Macquarie has implemented similar measures last year, prohibiting customers from using their cards for gambling or lottery purchases.
Other banks have adopted a more lenient approach, allowing their customers to choose whether they want to limit their gambling spending or not. Earlier this year, National Australia Bank became the first bank in Australia to offer the option of blocking gambling transactions through its mobile app.
Earlier this month, the New South Wales government announced its plans to restrict gambling in the state by introducing cashless pre-loaded cards for poker machines. The proposal would have anyone using a poker machine in the state of New South Wales be required to register a card with the state government.
That card would have funds pre-loaded on it, but it would also be linked to the state exclusion register to identify self-excluded players and prevent them from gambling.
Source: “Aussie bank BANS customers from using credit cards on any gambling services including Sportsbet and pokies“. Daily Mail. October 11, 2020.